Customer Care
Questions about an order, a fit, or the care of a handmade piece?
You'll find most answers below. For anything else, email us at customerservice@cornelialively.com and a real person will get back to you within 24 to 48 hours on weekdays.
Shipping
Nothing. Every U.S. order ships free via USPS ground, no minimum required.
Orders are packed and shipped from Colorado. Once your order ships, you'll receive a confirmation email with tracking. USPS ground typically delivers within 3 to 10 business days.
Not yet. We currently ship within the United States only.
Email us at customerservice@cornelialively.com before or right after placing your order and we'll do our best to accommodate, though expedited carrier costs would apply.
Returns & Exchanges
Within 14 days of delivery, you may return your item for a refund or merchandise credit. From day 15 through day 30, we offer exchange or merchandise credit only. Items must be unworn and in original condition.
Earrings are final sale and cannot be returned. Pre-orders are also final sale.
Email customerservice@cornelialively.com with your order number and we'll walk you through it. We'll send a prepaid return shipping label by email.
We do. Your return label is provided at no cost to you.
Once we receive and inspect your return, your refund will be processed within 5 to 7 business days.
Because our pieces are made by hand, slight variations in color, texture, and finish are natural. They're the signature of the maker, not defects. If something arrives damaged, though, let us know right away and we'll make it right.
Warranty & Repairs
Currently, we focus on serving customers within the United States. We're working on expanding international shipping in the future.
All Cornelia Lively jewelry is covered by a two year warranty against manufacturing defects from the date of purchase. If a piece fails due to a defect in materials or craftsmanship, we will repair or replace it at no charge.
The warranty does not cover normal wear and tear, damage caused by improper care, loss, or theft.
We offer repair services on all Cornelia Lively pieces. Whether your earring back needs replacing, a stone has come loose, or a cuff needs reshaping, we're here to help. Email us at customerservice@cornelialively.com with your order number and a brief description of the issue, and we'll respond within 48 hours.
Sizing & Fit
Our dresses use standard women's sizing from XS to L, with petite options in select styles. Bust, waist, and hip measurements for every size are on our size chart. Because our runs are limited, we recommend checking measurements before ordering rather than sizing by habit.
One size, designed to drape. They fall naturally over the shoulders in an open silhouette.
Most bracelets are adjustable or offered in multiple sizes, and each product page lists exact measurements. If you're between sizes or unsure, email us. We're happy to help you choose.
Maybe. Our pieces are made in small runs, so when something sells out it may return in a future run or a new colorway. Tap "notify me" on the product page and we'll email you if it comes back.
Product Care
Store in a dry place away from moisture and chemicals. Polish gently with a soft cloth. Oxidized silver finishes soften and deepen with wear, which is part of their character. Each product page includes care instructions specific to that piece. When in doubt, keep your pieces in their original pouch, away from chlorine, perfume, and moisture.
Gentle wash, then hang or lay flat to dry. Our City Dress is made from TENCEL lyocell, Oeko-Tex certified organic cotton, and a touch of spandex, so it takes easy care well.
Hand wash in cold water with gentle detergent and lay flat to dry. Avoid wringing or twisting.
Dry cleaning is recommended for these handwoven, naturally dyed pieces.
Natural dyes soften gradually over time, developing the lived-in quality of an heirloom. Keeping pieces out of prolonged direct sunlight when stored will slow this.
Ordering & Payment
All major credit cards, PayPal, and Shop Pay.
Email us as soon as possible with your order number. If your order hasn't shipped yet, we can usually adjust it.
We don't offer fully custom work, but we love hearing your ideas, and they sometimes shape future runs.
Getting in Touch
- Email: [your email address]
- Response time: We respond to all inquiries within 24-48 hours
- Phone: Available by appointment for wholesale inquiries
Yes, we work with select boutiques that align with our values of artisan craft and sustainable fashion. Please email us for wholesale information.
We participate in select trunk shows and artisan markets. Check our Instagram and newsletter for upcoming events where you can see our collections in person.
Have a question not answered here?
Email: customerservice@cornelialively.com
Hours: We respond within 24 to 48 hours on weekdays. During busy seasons or visits to our artisan partners, please allow up to 72 hours.
Follow along: @cornelialively for new arrivals, styling, and glimpses of the makers at work.